Orders
Can I order over the phone?
Yes absolutely, please call +44 (0)1436 670806. We don't have call queues, so you should normally get right through to us!
If we have another caller on the line, you can leave your number and we'll call you right back!
Do you sell wholesale/trade?
Yes we sell wholesale!
We now have a dedicated wholesale website called Science & Nature.
Please note, you need to be a registered business and complete our terms and conditions for us to supply you on a wholesale basis.
Do you sell to schools, colleges & universities?
Yes we sell to schools, colleges, universities & charities and can provide 30 day payment terms and VAT invoices. Please email us: orders@curiousminds.co.uk
Can I call into your shop / office / warehouse to purchase goods?
Yes, we'd be delighted to meet you! We have a fabulous shop in Helensburgh, ten miles from Loch Lomond near Glasgow. You are very welcome to pop in and view our range yourself.
Grasshopper Toy Shop
112 West Princes Street
Helensburgh
Argyll & Bute
G84 8XD
Tel: 01436 670806
Shipping
Do you ship outside the UK?
Yes we ship almost everywhere in the world (subject to government restrictions). If our website does not recognise your postcode, please email your full postal address to us: orders@curiousminds.co.uk and we'll get a shipping quote to you.
Where's my order?
On it's way to you!
- At Christmas or during very bad weather (snow, flood, ...) deliveries might take longer.
- The 1-2 working days we quote is based on the Royal Mail's guidelines for delivery times. Occasionally they take a little longer.
- Please check if your local Post Sorting Office is holding it for you. Normally the postie should leave you a note if you didn't answer the door, but occasionally they don't.
- Please be aware that sometimes credit cards are declined. If you did not receive a confirmation of your order email from us then we probably did not receive your order.
How long will my delivery take?
Deliveries to the UK are typically dispatched same day and arrive within 1-2 days!
See our shipping policy for more details.
Returns
What is your returns policy?
We offer 60 day returns with no charge!
See our full returns policy here.
How do I return or exchange a gift?
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